Privacy Policy

Last updated: [DATE]

This Privacy Policy describes how ujjaintour ("we", "us", "our"), a partnership firm operating the Ujjain darshan and tour package service through the website https://ujjaintourpackage.com/, collects, uses, and protects your information when you use our website and book our services.

By using our website or booking a package with us, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, make an enquiry, or book a package, we may collect the following:

Personal information you provide:

Full name
Phone number and WhatsApp number
Email address
Number of travellers and their details (as required for booking and darshan arrangements)
Travel dates and package preferences
Billing address and payment-related details (processed via our payment gateway, not stored by us)

Information collected automatically:

IP address and approximate location
Browser type and device information
Pages visited, time spent, and how you reached our website
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

Process your booking and confirm your tour package
Arrange darshan, accommodation, vehicle, and pooja services
Communicate with you regarding your booking, itinerary changes, or support
Send booking confirmations, invoices, and important updates via SMS, WhatsApp, email, or call
Process payments securely through our payment gateway
Improve our website, services, and customer experience
Send promotional offers (only if you have opted in; you may opt out anytime)
Comply with legal and regulatory obligations

3. Payment Information

All online payments are processed through secure third-party payment gateways (such as Razorpay, UPI, or card networks). We do not store your complete card details, UPI PIN, or banking credentials on our servers. Payment processing is governed by the privacy and security policies of the respective payment gateway.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

Service partners — hotels, transport providers, guides, and temple/pooja coordinators, strictly to fulfil your booking
Payment gateways — to process transactions securely
Legal authorities — when required by law, court order, or to protect our rights and safety

All partners are expected to handle your information responsibly.

5. Data Retention

We retain your personal information only as long as necessary to fulfil your booking, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us (see Section 9).

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and run advertising (including Google and Meta ad platforms). You can control or disable cookies through your browser settings, though some features may not work properly without them.

7. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal and booking obligations)
Opt out of promotional communications at any time

To exercise these rights, contact us using the details below.

9. Contact Us

For any questions about this Privacy Policy or your data, contact:

ujjaintour
Email: Info@ujjaintourpackage.com
Phone / WhatsApp: +91 9202972010
Address: KD Gate, Ujjain

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.